Frequently Asked Questions
Everything you need to know about our eco-conscious jewelry and accessories.
What materials are used in your jewelry?
We use a variety of high-quality materials including 18k gold plating, sterling silver, and ethically sourced gemstones. All our pieces are lead and nickel-free, making them safe for sensitive skin.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return window for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
Does your jewelry tarnish over time?
While our jewelry is designed for durability, all plated pieces can eventually show wear. To prolong the life of your items, we recommend avoiding contact with water, perfumes, and harsh chemicals.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.